Wesley Sousa

Wesley Sousa is a Senior Customer Engagement Analyst at Ingenico, with a focus on customer stakeholder mapping, building trust relationships, and addressing customer issues with urgency. Previously, Wesley held roles at Booking.com as a New Partnerships Executive, where responsibility included customer onboarding and loyalty program development, and at Starbucks as a Commercial Assistant, focusing on customer engagement and sales targets. Early career experience includes working as a Junior Key Account Manager at Wilson Sporting Goods Co., providing operational support and sales analysis, and as a Finance Assistant handling accounts payable and receivable. Wesley holds a degree in Business Administration from Centro Universitário FMU | FIAM-FAAM and has enhanced English language skills through an active learning program in Ireland.