Bennett Fuqua

Bennett Fuqua has over 18 years of professional experience. From 2002 to 2010, they worked as an Engineer II at VERISIGN, where they supported over 300 local and remote users in a corporate environment on Windows-based desktops and laptops. Bennett also planned and led efforts in the Savannah office to migrate all local and remote users to the new corporate standard of hardware and system requirements and assisted teams in Dulles, Virginia, and Mountain View, California, with Windows system migration. From 2010 to 2015, they worked as a Mathematics Teacher and Baseball Coach at Douglas County School System, where they instructed approximately 180 students annually in grades 9-12 in courses on algebra, geometry, trigonometry, and calculus concepts including Advanced Placement and Gifted courses. Bennett was also recruited to teach in the prestigious International Baccalaureate Programme and implemented various technologies in the classroom including interactive whiteboards and student response systems. Since 2015, they have been working at Ingenious Med as a Senior Integrations Analyst, Salesforce Business Analyst, Product Support Operations Manager, Product Support Operations Analyst, and Product Support Specialist. In their roles, they have managed projects building new inbound and outbound interfaces, served as team lead for Integrations department staff and primary backup for department director, completed first MDM interfaces with pilot groups on behalf of the company, launched use of Charge Note Reconciliation functionality within the application, led projects to implement and integrate organization’s new survey and the contact center tools for the support department with their Salesforce instance, supported approximately 230 internal users of their Salesforce instance, managed the Tier 2 Technical Support team, helped lead the team to decrease the support ticket backlog by 50%, spearheaded the project to launch the Salesforce Community customer portal, served as an escalation point for support cases, contributed senior level product knowledge and support team assistance, led implementation of new contact center management tool, led testing and implementation of department tools, defined and monitored the key performance indicators for the product support team, developed and maintained Salesforce reports and dashboards, and resolved cases provided by their customer base.

Bennett Fuqua obtained a Master's Degree in Master of Divinity from the New Orleans Baptist Theological Seminary from 2005 to 2009. Bennett then obtained a Bachelor's Degree in Information Systems and Marketing from Georgia Southern University from 1997 to 2001. In September 2019, they obtained the NextGen Connect (Mirth) Fundamentals certification from NextGen Healthcare. Bennett also holds a Salesforce Certified Administrator certification from Salesforce.