Rachel Farries is the Head of Service Design at Ingeus, where they previously served as the Head of the Customer Service Centre and as an Operational Excellence Manager on secondment. With extensive experience in the youth sector, they have excelled in performance management and leadership roles, notably as the Head of Performance at the National Youth Agency. Rachel holds a Bachelor of Science in Psychology from the University of Leicester, which they received in 2010. Their background includes roles in management and coaching, enhancing team performance and operational efficiency across various positions.
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