Hamid Esselma

Hamid Esselma is a seasoned professional with extensive experience in business excellence and IT operations. Currently serving as Senior Manager of Business Excellence at MSH Americas - DIOT-SIACI Group since March 2023, previous roles include IT Operations Manager at Europ Assistance and responsible for strategic project management at Groupe VYV. With a strong background in contact center automation at Generali Global Assistance North America, Hamid has successfully optimized AWS virtual assistant contact flows and improved digital adoption rates for eClaims. Known for leading lean transformation initiatives and enhancing operational efficiencies, Hamid has also held various project management positions across notable companies such as Mercer, AXA Group Solutions, TOTAL, GrDF, and EDF, focusing on process improvement, stakeholder engagement, and technology enhancement.