Eric de Pedro

Eric de Pedro serves as the Vice President of Global Platform Services and Support at Ingram Micro, leading strategic initiatives to enhance operational excellence and innovation across shared services in the Philippines and China. Prior experience includes positions at Tata Consultancy Services as Head of Cognitive Business Operations and various leadership roles at Teleperformance, where responsibilities included managing P&L accountability across multiple verticals and achieving high service delivery standards. Eric's career commenced in customer service and has evolved through progressive management roles, underpinned by a Bachelor of Arts in Psychology from De La Salle University.