Rachel Fitzgerald

Rachel Fitzgerald is an accomplished professional with extensive experience in customer experience and support. Since July 2017, Rachel has held multiple roles at Ingram Micro, culminating in the position of Sr. Customer Experience Representative, where expertise includes managing complex transactions, improving processes, and leading team efforts in sales. Prior to Ingram Micro, Rachel worked as a network and team support specialist at Optimum Physician Alliance, LLC, and held various positions in customer advocacy and quality analysis at UnitedHealth Group and Veterans Evaluation Services, respectively. Rachel began a career in customer service and technical support with BlueCross BlueShield of Western New York and Essendant. Rachel earned a Bachelor of Business Administration in Marketing/Marketing Management from Bryant and Stratton College-Southtowns and has a background in business at Buffalo State University.