Fernanda Ribeiro currently serves as the Global Customer Experience Senior Manager at Ingredion Incorporated, overseeing global customer experience initiatives since June 2022. Previously held positions include Sales Service Manager at International Flavors & Fragrances, where leadership in customer service for Consumer and Fine Fragrance in Brazil was emphasized, and Sales and Customer Service Manager at SWAROVSKI CRYSTAL COMPONENTS LTDA, focusing on B2B customer service leadership and demand management in Latin America. Earlier experience includes a role at The Dow Chemical Company managing supply chain and customer experience, and roles in customer service and demand planning at Husqvarna Group and Editora Abril SA. Fernanda Ribeiro holds an Executive MBA in Customer Experience from Insper Instituto de Ensino e Pesquisa, along with post-graduate specialization in International Business from Universidade Presbiteriana Mackenzie and a degree in Business Administration with a focus on Foreign Trade from Universidade São Judas Tadeu.
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