Inicio AI
James Holroyd currently serves as Chief Operating Officer at Blackford Analysis, an innovative medical imaging company, since May 2023. In January 2023, James became a Board Advisor at Inicio AI. Previously, James held several senior roles at Modulr from March 2020 to May 2023, including Chief Operating Officer and Interim Operations Director. At Sainsbury's Bank, from September 2010 to December 2019, James was responsible for leading agile transformation and business change initiatives. Prior experience includes key project management and leadership roles at Lloyds Banking Group and Halifax, with a focus on IT service delivery, change management, and operational efficiency. James's early career included a position as IT Project Manager at Rolls-Royce.
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Inicio AI
A specialist Income & Expenditure trained virtual agent delivering improved CX and robust results "The income and expenditure process is a relentless battle that plagues us all. Customers at best are irritated by it, and worst are terrified by it. This critical first step proves a huge barrier to many, keeping them trapped in financial stress. Customer service advisors are reduced to robotic bill processors, drained of enthusiasm and creativity, and spend hours with their customers simply trying to understand their circumstances, rather than being able to help. Companies face an uphill struggle to demonstrate their commitment to regulatory compliance and customer satisfaction. But here's the game-changer: our ground breaking solution puts an end to this nightmare. Our clients can gather an endless stream of income and expenditure data 24/7, resulting in not just satisfied, but genuinely relieved customers."