Inicio AI
Rachel Curtis is an accomplished executive with extensive experience in strategic leadership and customer-focused roles. Currently serving as Chief Executive Officer and Advisory Consultant at Inicio AI since February 2021, and as a Non Executive Director at Loughborough Building Society since December 2018. Previously, Rachel was a Chief Customer Officer and founding leadership team member at Cambridge & Counties Bank from October 2011 to October 2020, and held various marketing and managerial positions at Santander UK and Alliance & Leicester. Rachel's career began in 1998 with roles in marketing and customer management, showcasing a strong background in marketing, customer experience, and organizational leadership.
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Inicio AI
A specialist Income & Expenditure trained virtual agent delivering improved CX and robust results "The income and expenditure process is a relentless battle that plagues us all. Customers at best are irritated by it, and worst are terrified by it. This critical first step proves a huge barrier to many, keeping them trapped in financial stress. Customer service advisors are reduced to robotic bill processors, drained of enthusiasm and creativity, and spend hours with their customers simply trying to understand their circumstances, rather than being able to help. Companies face an uphill struggle to demonstrate their commitment to regulatory compliance and customer satisfaction. But here's the game-changer: our ground breaking solution puts an end to this nightmare. Our clients can gather an endless stream of income and expenditure data 24/7, resulting in not just satisfied, but genuinely relieved customers."