Lisa Foster

Lisa Foster has a strong background in customer success and support roles. Lisa is currently the Vice President of Customer Success at Inktavo, where they are responsible for onboarding, customer success, and support initiatives. In their previous role as Head of Customer Success at Groove, Lisa designed and built the customer success, support, and support ops departments. Lisa achieved a CSAT score of 94% and improved the first response time to 59 minutes. Prior to Groove, Lisa served as the Senior Director of Customer Success at PatientPop Inc., where they built the customer success team from the ground up and maintained a customer retention rate of 98.5%. Lisa also has experience in business operations as the Head of Business Operations at FuseDesk, where they managed call center operations, provided technical expertise and mentoring to the service delivery team, and contributed to the organization's growth and development plans. Earlier in their career, Lisa held positions at the University of Phoenix, where they served as the Senior Director of Financial Services and Manager of Financial Services. In these roles, they managed budget and expense reporting, accounts receivable, internal collections, and customer retention, surpassing operating targets. Lisa also played a key role in the creation and scale of customer success teams and participated in strategy and development projects to improve employee productivity.

Lisa Foster attended Arizona State University from 1999 to 2003, where they earned a Bachelor of Science (BS) degree in Political Science and Government. Following their undergraduate studies, they pursued further education at the University of Phoenix from 2004 to 2007. During this time, Lisa completed a Master of Business Administration (MBA) degree with a concentration in Business, Management, Marketing, and Related Support Services.