James Sowden

James Sowden is an experienced professional in customer success and business transformation, currently serving as the Customer Success Director at InMoment since June 2017. With a solid background that includes roles as Account Director at Colmar Brunton and Associate at Third Horizon Consulting, James has developed expertise in implementing large-scale change initiatives and enhancing customer experience. Previous positions as Consultant at The Market Intelligence Co. and Project Manager at ANOP Research Services involved significant contributions to customer satisfaction analysis and business improvements. James holds a Masters of Business Administration in Marketing and Strategic Management from the University of Technology, Sydney, and a Bachelor of Social Science from the University of Sydney.