Frank Cespedes

At InnerView group, we work with organizations to help translate their customer strategies into implementable plans for frontline teams to execute. Our team works with clients to create a better customer experience through alignment. In order for customers to love your brand, your people need to love it first. Through research, strategy, and implementation, we ensure the people representing your brand deliver your marketing message with accuracy and pride. Our proprietary product 'InFront' turns frontline knowledge and experiences into go-to-market intelligence. Through novel data modeling and insights, it enables organizations to make quicker decisions, improve frontline support and create a better customer experience. We partner with enterprise-sized organizations, typically in the B2C and B2B2C markets. Our team has heavy experience in the banking, telecommunications, energy, home improvement, luxury retail, manufacturing, media, IoT/connected home, and wireless industries. Our consulting services include: • Channel Strategy • Frontline Insights through InFront • Channel Activation