Thierry Jean-Paul, ITIL

Thierry Jean-Paul has extensive work experience in the IT industry, with a focus on client operations, help desk support, and customer relations. Thierry started their career in 2005 as a Bilingual Real-Estate Mortgage Collection Specialist at Wells Fargo. From 2007 to 2009, they worked as a Bilingual Customer Relations associate at Honda Canada Finance Inc. Thierry then joined IBM Canada Ltd. as a Bilingual Help desk Analyst on a contract basis from 2009 to 2011. Thierry then moved on to Soroc Technology, where they held multiple roles including Bilingual Help Desk Analyst, Escalation Manager, and Client Operations Manager. Thierry's most recent position was as a Client Relationship Manager at Innovative Network Solutions Corp, starting in 2023. Overall, Thierry has a strong background in client support and management, with a focus on delivering excellent service and resolving issues effectively.

Thierry Jean-Paul, ITIL, completed their education through the following chronological experiences. From 2009 to 2011, they attended Herzing College, where they obtained an Associate of Science (A.S.) degree in Computer Systems Networking and Telecommunications. Prior to that, they attended Centre Emica from 2000 to 2002 and obtained an Associate's degree in Computer Support Specialist. Information about Thierry Jean-Paul's education before 2000 and after 2011 is not provided. Additionally, it is not specified whether they obtained a degree or pursued any field of study at Champlain College Saint-Lambert.