Luis A. possesses extensive experience in recruitment and customer support, currently serving as a Senior Recruiter and ISMS Supplier Relationship Manager at Innovative Systems Group since November 2014. In this role, Luis A. manages the full recruitment lifecycle and collaborates with US counterparts to align on hiring needs. Prior to this position, Luis A. worked at [24]7 as a Tier 2 Technical Support Representative, delivering customer satisfaction and educating clients on products. Previous roles at Sykes included Lead Process Coordinator-Back Office, Back-up Team Leader – Escalation, and Operations Subject Matter Expert, where responsibilities ranged from process optimization to team performance monitoring. Early career experience includes positions at Epixtar Philippines and ClientLogic, focusing on tele-sales and customer service. Luis A. holds a high school education from Notre Dame of Greater Manila and completed further studies at United Doctors Medical Center - Southeast Asian College.
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