Jegor Popovkin

Jegor Popovkin's work experience starts in 2017 when they joined ESP Global Services as an Information Technology Engineer. In this role, they provided 2nd line IT support to over 1000 users in airport flight operations, including check-in desks, departure gates, server core rooms, and airline back offices. Jegor worked with various systems and technologies such as Vmuse, Active Directory, Office 365, DNS/DHCP/TCP/IP, VMware, Windows, PuTTY, Pulse aero, Perch 32, Sita Bag manager, and Cisco. Jegor also escalated critical issues to 3rd line IT and provided support in troubleshooting server failures, network system issues, and hardware/software problems. Jegor ensured that contractual SLAs were met and maintained high customer service standards while effectively communicating with end-users. Additionally, Jegor performed imaging workstations, repaired and configured PCs, emigration gates, laptops, and printers.

In 2021, Jegor joined INRIX as an Information Technology Support Engineer, although specific details about this role are not provided. Jegor also previously worked at Gowling WLG UK as a Corporate Concierge starting in December 2016.

Jegor Popovkin completed their Bachelor of Technology degree in IT support from Netcom Training between 2017 and 2018. In addition to their degree, they obtained two certifications: COMPTIA N+ from CompTIA in April 2020 and Comptia A+ from CompTIA in June 2018.