InsideDesk
Michael Erwin currently serves as the Director of Customer Success at InsideDesk and has extensive experience in sales operations management. Previously, at Henry Schein One, Michael Erwin held the position of Sales Operations Senior Manager, leading various functions including data operations, sales performance, and sales training. Prior roles include Sales and Service Operations Manager at Henry Schein One and Web.com, where responsibilities encompassed sales compensation and business initiative analysis. Michael Erwin also contributed as a Sales and Service Operations Analyst and Quality Team Lead at Yodle, ensuring compliance with quality standards and compensation reporting. Earlier career highlights include co-hosting a comedy sports show, The Visitors Section, and working as a Case Manager at the Texas Law Offices of Martin A. Harry. Michael Erwin earned a Bachelor of Science in Criminal Justice/Safety Studies from the University of Idaho and completed training through Trailhead by Salesforce.
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InsideDesk
Did you know that approximately 55% of the total dental billing processing cost for a dental support organization (DSO) or dental practice is tied to the time that is wasted waiting in the call queues of monolithic insurance companies, rectifying claim submission errors and handling claim appeals? InsideDesk has developed solutions to help professionals handling the Revenue Cycle Management (RCM) function of a dental practice or DSO to easily automate the claim follow up process so they can spend their time doing what they enjoy more. Armed with InsideDesk's EOB data intelligence reports, dental billing professionals can maximize payer collections and make their providers happier by boosting their monthly income. The RCM team of a DSO servicing 450 dental practices across 18 U.S. states currently saves over 80,000 minutes per month by using InsideDesk. The InsideDesk leadership team comprises of a practicing dentist with over 20 years of clinical experience, a former DSO industry executive who understands the challenges of scaling operations in an M&A intensive organization and enterprise software industry veterans including one who built a product that is currently used by over 14,000 dental practices.