Lacey Kilker

Lacey Kilker has had a diverse work experience, beginning in 2012 as a Roller at Freebirds World Burrito. In 2014, they became a Program Coordinator & Team Lead at WiggleWorks Kids, and in 2015 they were a Lead Teacher at Eastridge Child Care & Learning Center. In 2016, they were a Manager at MarketSpice. From 2019 to 2021, they worked at Zillow, first as a Pricing Analyst, Acquisitions, and then as a Connections Specialist. Currently, they are an Operations Support Manager and Product Support Associate at Inspectify.

Lacey Kilker completed their education at Western Governors University from 2016 to 2020. Lacey has also obtained various certifications from LinkedIn, including Handling Workplace Change as an Employee, How to Rock an Interview, Becoming Indistractable, Building Resilience, Creating Positive Conversations with Challenging Customers, Creating Your Personal Brand, Customer Service: Handling Abusive Customers, Customer Service: Problem Solving and Troubleshooting, De-Escalating Intense Situations, Embracing Unexpected Change, Empathy for Customer Service Professionals, Managing Up, Productivity Tips: Setting Up Your Workplace, Time Management: Working from Home, Tips for Working Remotely, Working with Upset Customers, Building Rapport with Customers, Customer Service Foundations, Customer Service: Call Control Strategies, and Customer Service: Managing Customer Expectations, all obtained in 2021 and 2020.