Sean Hicks

Sean Hicks is an experienced professional in service operations and delivery, currently serving as the Director of Service Operations at Insperity since December 2019. Prior to this role, Sean was a Council Member at Gerson Lehrman Group Limited, providing consulting services through group meetings and advisory roles. Sean's extensive background includes serving as Director of Service Delivery and Director of Service Delivery Operations at Fidelity Charitable, where responsibilities included leading teams in a high-volume contact center environment and overseeing the management of significant assets and customer interactions. Sean began a career at Fidelity Investments, where roles included Operations Manager, focusing on quality service delivery for a large client base. Educational credentials include a Master of Science in Administrative Studies from Boston University and a Bachelor of Arts in Political Science and Government from Providence College.