Steven Collett

Steven Collett is the Chief Product Officer at Inspired Entertainment. Steven has over 20 years of experience in IT Service Management, Process Assurance, and Improvement.

In their previous role as Group Manager at BNY Mellon, Steven was responsible for integrating industry standard best practices across multiple ITIL service disciplines to improve service management workflow efficiencies and effectiveness. Steven also cultivated line of business synergies to enforce documentation, reporting, and governance standards that encourage positive performance behaviors.

Some of Steven's notable achievements include developing and implementing a Business Line Governance structure that includes regular partnership discussions, reporting, and KPI/KRI management to ensure the consistent delivery of production services; collaborating with multiple teams to amalgamate reporting values to develop an automated risk calculator module in ServiceNow that more accurately represents the risk and impact of all Change Requests; and lead the design and delivery of enhancements that improved workflow efficiency for significant event and change management, including the delivery of the Mainframe Change workflow, Change integration with PPM, and institution of a Parent/Child Change model for significant events.

Under Steven's leadership, the team at BNY Mellon was able to build and integrate an end-to-end ServiceNow release process for Change Management that includes, but is not limited to defect and enhancement management, user acceptance testing, resource allocation, and post-change validation. This resulted in a significant reduction (~70%) of Change workflow release defects.

Steven is a highly respected

Steven Collett has a diploma in technical support from The Chubb Institute, and they are currently studying business administration and accounting at Montclair State University.

Their manager is A. Lorne Weil, Executive Chairman. They work with Claire Osborne - VP, Interactive, Brooks Pierce - President & COO, and Tariq Tufail - CTO.