Elisha Frenkel

Elisha Frenkel has a diverse work experience in the field of customer engagement and CRM management.

Starting in 2012, Elisha worked at Experian Australia Pty Ltd in multiple roles, including as a Client Support Executive, Account Executive, and Client Success Manager. In these positions, they were responsible for providing CRM consulting and support to major enterprise clients, developing customer loyalty and retention strategies, and utilizing data analytics to inform messaging and targeting.

From 2017 to 2018, Elisha joined Cheetah Digital as a Client Success Manager, where they continued to provide strategic and CRM consulting to Experian's clients, while also focusing on developing customer insights and segmentation strategies.

In 2018, Elisha joined KPMG Australia as a National CRM Campaigns Coordinator, where they were responsible for managing CRM campaigns and coordinating with various stakeholders.

Elisha then worked at Sussan in 2019 as an Email Marketing Specialist, where they focused on creating and implementing email marketing campaigns.

In 2020, Elisha joined Heritage Brands as a CRM Manager, with responsibilities including customer relationship management and developing CRM strategies.

In 2021, they joined Factory X as a Digital Customer Experience Manager, where they focused on enhancing the digital customer experience.

Currently, Elisha is working at InstantScripts as a Customer Engagement Manager.

Overall, Elisha Frenkel has acquired extensive experience in customer engagement, CRM management, and digital customer experience throughout their career.

Elisha Frenkel attended Monash University from 2007 to 2011, where they obtained a Bachelor's Degree in Business, Management, Marketing, and Related Support Services.