Pranav Mohan

Pranav Mohan is a results-driven Operations and Customer Experience Leader with over eight years of success in the industry. Currently serving as the Head of Customer Service at Instashop, Pranav leads customer service strategy across multiple markets, focusing on data-led decisions and operational excellence. They have held key roles at major companies including elGrocer, Swiggy, and Rockstar Games, where Pranav has consistently improved service quality and operational efficiency. Pranav's academic background includes a Professional Diploma in Game Designing and Game Art from the Asian Institute of Gaming and Animation.