Institute of Customer Service
Debbie Jenkins is a seasoned professional in customer relationship management, currently serving as the Head of Client Relationship Management at the Institute of Customer Service since September 2023. Previously, Debbie held the position of Head of Customer Relationship Management at BMW Group Financial Services, where responsibilities included developing the CRM vision and driving enhancements in customer experience through technology and processes. With a strong background at Alphabet GB, Debbie worked as the Customer Lead for Project EVOLVE, focusing on delivering a premium customer experience, and as General Manager, Customer Relationship Management, overseeing growth and retention. Prior experience includes leadership roles at Alternative Networks and ICB, emphasizing customer service and satisfaction. Debbie holds a Bachelor of Arts degree in Communication from Bournemouth University, obtained in 1994.
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Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.