Institute of Customer Service
Laura A. is currently working as a Marketing Communications Manager at the Institute of Customer Service. Laura has prior experience as a Marketing Manager at Air Europa and as a Sales and Communications Assistant at Bateaux de Paris. Laura has a Postgraduate Diploma in Digital Marketing from the British Academy of Digital Marketing, a Master's degree in International Project Management from Université Sorbonne Nouvelle, and Bachelor's degrees from the University of Liverpool and Université Toulouse - Jean Jaurès. Laura completed their Baccalauréat in Sciences Économiques et Sociales at Lycée Français International de Palma.
Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.