Institute of Customer Service
Stefan Parker is an accomplished marketing and customer experience professional currently serving as the Director of Marketing and Customer Experience at the Institute of Customer Service since November 2023. Prior to this role, Stefan held various leadership positions, including Commercial Director at MetFilm School from May 2018 to November 2023, Sales Director at SAE Institute from April 2016 to May 2018, and Head of Sales at Met Film School from August 2010 to March 2016. Earlier career experiences include serving as a Marketing Manager at The History Press and Team Leader at Teleperformance UK. Stefan's academic background includes a Master's degree in Filmmaking from Bournemouth University and a Bachelor's degree in Psychology from the University of Liverpool.
Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.