Peng Kuo

Customer Success Manager at Instrumental

Peng Kuo is currently a Customer Success Manager at Instrumental. Prior to this, they worked as an OPM Leader at Foxconn from January 2018 to April 2019. In this role, they were responsible for MP Product Management for the Cisco switches account with $60M in monthly CM revenue. Peng also won Cisco's Outstanding Contribution Award in Q4'18 for their leadership in driving the C9K switch build plan ramp up project.

Before joining Foxconn, Peng Kuo worked as a Project Manager at Lucidity Enterprise Co., Ltd from December 2012 to April 2015. In this role, they were responsible for coordinating with cross functional teams to bring up new factory lines and successfully expand production capacity by 300% in less than five months. Peng also managed the risk event of C3K switch call-back and restored $38M worth of pack out supply within 4 weeks by optimizing production and rework resources and expediting RMA processes.

Peng Kuo received a Master of Environmental Management from Duke University in the field of Environmental Economics and Policy. Peng also holds a Bachelor of Arts in Economics from William & Mary.

Peng Kuo reports to Steve Horvath, VP of Customer Success. Some of their coworkers include Spencer Purdy - Account Executive, Chris Selder - Account Executive, and TJ Brown - Enterprise Customer Success Manager.

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Timeline

  • Customer Success Manager

    Current role