Bill Schimikowski

Bill Schimikowski, CCXP, currently serves as Senior Director and Head of Customer Success Excellence at Insulet Corporation since March 2024. Prior experience includes roles such as Sr. Director and Head of Customer Experience at Drizly, where responsibilities encompassed overseeing Customer Experience and Customer Service functions for a leading alcohol e-commerce platform. Schimikowski also held the position of Sr. Director, Head of US Customer Experience at Biogen, leading customer-driven strategies across six CX disciplines. Earlier roles at Fidelity Investments included Vice President of Customer Experience and Director of Customer Experience Strategy, focusing on empowering employees to enhance customer service through innovative programs. Additionally, Schimikowski worked as Vice President of External Communications & Interactive Marketing at Citizens Bank and contributed to various roles at Fidelity Investments, with a strong emphasis on enhancing online customer engagement and service delivery. Educational background includes a Bachelor of Science in Finance and Marketing from Bryant University.