Chanelle Ractliffe has over a decade of experience at Intact, currently serving as Manager of Digital Engagement while also holding previous roles as Senior Product Owner and Product Owner, focusing on defining product vision and prioritizing features. Chanelle's management experience includes leading a telemarketing team of 35 agents and 3 operations coordinators, as well as overseeing a claims team of over 100 agents. Additionally, Chanelle has served as an Operations Coordinator, contributing to the development of customer service teams and implementing various digital projects. Chanelle holds an undergraduate degree in Pure and Applied Math from Concordia University and is pursuing certificates in Computer Science and Business Administration and Management from Université TÉLUQ.
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