Lorena Roig Lara

Lorena Roig Lara is an experienced customer service professional with a strong background in hospitality and communication. Currently serving as a Customer Service Agent at Integrated DNA Technologies since October 2021, Lorena provides accurate information and resolves issues related to product orders and invoicing. Simultaneously, Lorena hosts at Airbnb and manages guest relations and property maintenance for expats in Valencia since January 2023. With additional roles in concierge services and host management from 2018, Lorena has developed robust skills in client communication and problem-solving. Previous experience includes roles as a journalist and project manager, complemented by a Bachelor's degree in Journalism from CEU Cardenal Herrera University and a Level 5 Certificate in International Trade from Instituto Ausias March.