Tom Dillon

Director of Delivery and Customer Success at Integrative Systems

Tom Dillon has a range of work experience in the fields of delivery and customer success, program management, and application development. Tom has held positions such as Director of Delivery and Customer Success at Integrative Systems starting in 2021. Prior to that, they worked as a Managing Partner/Consultant at Retail Technology Consulting LLC from 2015, where they managed ERP system implementations and business mergers. Tom also served as a VP of Application Development at Follett Higher Education Group from 2000 to 2015, overseeing strategic projects and enabling new business channels. Before that, they worked as a Manager at Price Waterhouse Management Consultants, where they developed IT strategies and managed ERP system integrations for various clients. Tom also worked as a Vice President at LakeWest Group, LLC, where they performed retail system evaluations and managed implementations. Additionally, they held positions such as Director of Systems Planning and Development at AAR Corp., where they developed technology roadmaps, implemented system upgrades, and worked as an independent consultant, acting as President of XTR Associates, where they executed software package selections and developed requirements for retail ERP implementations.

Tom Dillon has a Master of Business Administration (MBA) degree in Finance and Marketing from The University of Chicago Booth School of Business. Tom also holds a Bachelor of Science (BS) degree in Chemical Engineering from the Illinois Institute of Technology. The specific years of their education are not provided.

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  • Director of Delivery and Customer Success

    January, 2021 - present

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