Fatima Zohra Beztami

Fatima Zohra Beztami is a customer experience professional with extensive experience in team leadership and training roles. Currently serving as a Customer Experience trainer at INTELCIA since July 2021, Fatima Zohra Beztami specializes in implementing onboarding processes and continuous training in customer relations. Previously, as a Customer Care Team Leader at INTELCIA, responsibilities included managing and assigning customer complaint tickets and overseeing call collections. Prior experience at Comdata Maroc includes roles as Customer Support Team Lead and CX CSR, where collaboration with real-time analysts and backlog management were key responsibilities. Fatima Zohra Beztami holds a Bachelor of Business Administration from Université Hassan II, complemented by a Diplôme d'études universitaires générales in Economics from the same institution.