Francis Bongoso Ekofilonga

Training And Quality Manager at INTELCIA

Francis BONGOSO EKOFILONGA currently serves as the Training and Quality Manager and Team Leader at INTELCIA since January 2023, having previously held the position of Team Leader and Subject Matter Expert at UX Centers from March 2018 to December 2022. In earlier roles, Francis focused on ensuring quality and performance objectives were met and on enhancing team member skills. Additionally, responsibilities included managing client relationships and developing new service offerings to reengage SFR clients. Academically, Francis BONGOSO EKOFILONGA holds a Licence in Project Management from IIGSA and a Certificate in Project Management from the International Business Management Institute (IBMI).

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INTELCIA

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INTELCIA is a major player in Customer Service Outsourcing. Present in 8 countries, across 25 sites, they provide a global onshore and offshore service that meets the challenges of globalization and multi-service expertise, covering the entire customer relationship management value chain.


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10,000+

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