Diogo Moura

Diogo Moura has a work experience that spans from 2014 to the present. From 2014 to 2019, they worked at Stefanini as a Senior Support Analyst. In this role, they provided executive support for C-levels, conducted consulting and project implementation, ensured ITIL compliance, and delivered hardware and software training. Since 2019, they have been working at Intelie as a Support Engineer, where they provide support for cloud, real-time, and data analytics solutions. Diogo also focuses on customer experience, managing projects, troubleshooting technical issues, and ensuring service agreements are met.

Diogo Moura pursued their education in a chronological manner. From 2011 to 2014, they attended Estácio University, where they completed a degree in Analysis and Systems Development with a focus on Information Technology. Following this, from 2014 to 2016, Diogo attended Wise Up, where they studied English as a Second Language. In the same period, they also enrolled at Centro Universitário UniCarioca and obtained a Master of Business Administration (MBA) degree in Project Management, specializing in Administration and Computer Management/Information Technology.

In addition to their formal education, Diogo Moura acquired two certifications. In July 2020, they obtained the Scrum Fundamentals certification from SCRUMstudy, which is an Accreditation Body for Scrum and Agile. Diogo also received the Six Sigma Yellow Belt certification in the same month and year from 6SIGMAstudy, a global certification body for Six Sigma certifications.