Luis Fonseca

Luis Fonseca is a seasoned IT professional with extensive experience in technical support and systems administration. Currently serving as a Senior Support Engineer at Everbridge since May 2021, Luis also works as a Support Engineer at xMatters, inc. since January 2019, where responsibilities include troubleshooting technical issues for prominent global companies. Previous roles include a variety of positions at Sophos from 2013 to 2016, focusing on technical support for enterprise customers utilizing the Sophos Unified Threat Management appliance. Earlier experience encompasses technical support and system administration roles at j2 Global, IBM Global Services, Teligence, and a regional IT supervisory position at Revenue Mexico. Luis began a career in IT as a System Administrator at Universidad de Guadalajara while pursuing a degree in Electrical Engineering, which was completed in 1995.