Heinz Falkemburg

Heinz Falkemburg is an accomplished Operations Director at Intelipost since November 2021, bringing extensive experience in service and operations management from previous roles at PIXEON MEDICAL SYSTEMS and NEC Brasil. At PIXEON, Heinz led the Services area, managing a team of 120 employees, while successfully restructuring the Customer Support division to improve service level agreements. Heinz also held roles as Executive Service Manager and PMO Manager, overseeing project management and portfolio management with teams exceeding 70 employees. During tenure at NEC Brasil, Heinz restructured services for an enterprise customer portfolio generating R$ 60 million annually, developed multifunctional teams, and ensured compliance with service levels. Educational qualifications include an MBA in Leadership Development from Fundação Dom Cabral and a graduate degree in Electronic Engineering from Universidade São Judas Tadeu.