Ivan Massimiliano Cardaci

Ivan Massimiliano Cardaci is an accomplished design leader and strategist with extensive experience in user experience, service design, and digital strategy. Since December 2022, Ivan has served as the Head of Intellera SHAPE Design Studio and Associate Partner at Intellera Consulting, leading a team of designers to drive innovative, human-centric design solutions. Previously, Ivan held multiple leadership roles at Poste Italiane, including Head of Omnichannel Experience Design and Head of Service Design, where responsibilities involved shaping customer journey strategies, defining service design guidelines, and fostering a user-centered design philosophy across a large retail network. With a background in strategy consulting at Ernst & Young and Accenture, as well as lean manufacturing experience at Ferretti Group, Ivan holds a Master of Science degree in Mechanical Engineering from Politecnico di Milano, and has pursued further education in design thinking and service design methodologies.