Joanne Perrier

Joanne Perrier has a diverse work experience spanning over three decades. Joanne currently works as a Customer Experience Implementation Specialist at Intellifi Corporation since March 2021. Prior to this, they held the position of Customer Service Coordinator at Tennis Canada since August 2006.

Joanne has also worked as the Director of Securities & Customer Support at CanadaHelps from July 2017 to February 2021. Before that, they served as the Director of Customer Service at Rypl.com from February 2013 to November 2015. During their time at Rypl.com, Joanne implemented various customer-centric strategies, developed customer satisfaction surveys, and organized training sessions for new customers.

Joanne has also held positions as the Director of Business Development at EIEI Home from April 2011 to February 2013, where they focused on creating brand awareness and establishing partnerships within the industry. Prior to that, Joanne worked as the Senior Manager - Business Services Group and Regional Manager at Yellow Media Group from March 2007 to June 2011. At Yellow Media Group, they led coaching sessions, increased staff productivity, and trained sales representatives on new CRM software.

Earlier in their career, Joanne gained experience as the Owner of Inside Outperformance from 2002 to 2007, where they conducted assessments and built business plans for client call centers. Joanne also served as the Call Center Manager at National Post, Inc. from March 2001 to September 2002, where they launched outbound campaigns and managed staff during a business operations transition.

Additionally, Joanne worked as a Market Analyst and Call Center Analyst at Lavalife from December 1994 to March 2000, where they led competitive analysis for market expansion. Joanne started their career as a Key Account Manager at Telemedia Publishing from 1990 to 1994, where they rectified account management issues and saved a significant contract.

Joanne Perrier's education history includes studying Business with a focus on Marketing at York University - Faculty of Liberal Arts & Professional Studies. Joanne also has experience in Fashion Technique & Design from Sheridan College. Furthermore, Joanne has obtained a certificate in Marketing from Ryerson University. In addition to their formal education, they have a SEMPO certification, although the institution and specific details about the certification are not provided.