Joel O.

Joel O. has extensive experience in technical support and process automation, currently serving as the Application Support & Process Automation Manager at Intellifi Corporation since April 2023. Previously, Joel held multiple roles, including Technical Support Engineer Manager and Senior Technical Support Analyst at Paradigm Quest from March 2018 to April 2023, where significant achievements included the implementation of ITSM and effective upgrading of legacy systems. Prior to Paradigm Quest, Joel worked at NPL Canada Ltd. as a Technical Support Analyst II and at Workopolis as a Supervisor of Technical Support, overseeing teams and initiating cost-saving technology enhancements. Earlier experience includes serving as Managing Partner at Yonge Home Health Care and as a Technical Support Specialist at Lavalife, where a wide range of IT support and systems administration tasks were managed for both corporate and call center environments. Joel O. holds an education from Seneca Polytechnic from 1994 to 1997.