Paul Piazza

Paul Piazza currently serves as the VP of Customer Success & Service Delivery at CenTrak, focusing on driving value for healthcare partners through effective customer success, managed services, and consulting teams. Prior to this role, Paul held leadership positions at several companies, including Vice President of Customer Success at Webex Events, where significant improvements in Net Revenue Retention were achieved. Experience also includes building and scaling customer success functions at Reciprocity, Inc. and Humanity.com, Inc., both resulting in enhanced customer retention. Early career accomplishments include developing customer advocacy programs at Marketo and leading customer success efforts at Gainsight. Paul holds a degree from San José State University.