Vlada Klimova is an accomplished professional in customer support with extensive experience in managing technical support teams and enhancing customer assistance workflows. Currently serving as the Head of Customer Support at Intento, Inc. since September 2020, Vlada directs recruitment and team management while optimizing processes using tools like Jira, Zendesk, and Confluence. Previous roles include Customer Support Team Lead and Customer Support Representative at Intento, where Vlada demonstrated expertise in RESTful APIs and maintained comprehensive customer documentation. Prior experience as a Customer Technical Support Engineer at Pushwoosh and Customer Support Specialist roles at Yandex Go and Рокетбанк further highlight a strong background in technical issue resolution and customer interaction. With educational qualifications in Journalism and Project Management, Vlada possesses a well-rounded skill set for effective communication and project execution.
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