Anastasiya Fedoruk

Anastasiya Fedoruk has a diverse work experience spanning over 13 years. Anastasiya began their career in 2007 as an English Lecturer at Moscow State University of Environmental Engineering. Anastasiya then transitioned to work as a Search Quality Support Specialist at Rambler&Co, where they reviewed website content and assisted users with search-related issues. In 2011, Anastasiya joined Yandex as a Search Support Specialist and English Translator, where they were responsible for various translation tasks and supported projects such as Yandex.Translate and International Search. Anastasiya also worked as a Customer Support Specialist (night shifts) at Readymag, providing assistance to customers during nighttime hours. Moving forward, they joined Activision Blizzard as a Localization QA Tester, ensuring the quality of video games by testing and identifying linguistic and functional bugs. Prior to their current role, Anastasiya worked at Zendesk as a Customer Support Advocate, providing assistance to customers until 2019. Since 2019, they have been working as a Customer Support Specialist at Intercom.

Anastasiya Fedoruk obtained their M.A. in linguistics, teaching foreign languages and cultures (English and French) from The Institute for the Humanities and Information Technologies from 2002 to 2007. Anastasiya then pursued additional certifications in Teaching Russian as a Foreign Language from Moscow State University and Peoples' Friendship University of Russia in 2010.