Archana Agrawal

Archana Agrawal is President at Intercom, leading go-to-market strategy and the Sales, Marketing, Success, and Support teams.

Archana has a wealth of experience in the software industry spanning more than two decades. She was previously Chief Marketing Officer at Airtable, where she led the marketing organization to build awareness and drive demand and loyalty across all channels.

Before Airtable, Archana held various roles at Atlassian from 2013 to 2020, including Head of Enterprise and Cloud Marketing, where she led global marketing for all products and helped build and scale the company’s high-velocity, low-friction, online distribution model. Prior to that, Archana was at Ladders, Inc. from 2007 until 2013, where she led corporate-wide analytics. She began her career at the IBM Almaden Research Center.

Archana currently sits on the board of directors of MongoDB and previously served on the board of directors of Zendesk. She holds an M.B.A. from Harvard Business School and received her M.S. in computer science from the University of Illinois at Urbana-Champaign.