Michaela Hone

Customer Support Process Improvement Manager at Intercom

Michaela Hone's work experience can be summarized as follows:

From 2018 to the present, Michaela worked at Intercom, starting as a Customer Support Specialist Tier 2. In August 2021, they were promoted to the role of Senior Customer Support Specialist.

From 2017 to 2018, Michaela worked at Energia as a Sales Support Administrator. During this time, they provided administrative support to the Key Account Manager for government bodies and temporarily covered the KAM position while the previous KAM was on sick leave.

From 2016 to 2017, Michaela worked as an Office Temp at Osborne - Recruitment Consultancy.

From 2015 to 2016, Michaela worked at the Irish Tax Institute. Michaela'sroles included Course Coordinator, where they enrolled students and answered their queries, and Administrator and Web Coordinator, where they updated the Institute's website and database and reminded members to complete their CPD hours.

Michaela Hone completed their Leaving Certificate at Abbey Vocational School from 2006 to 2011. Following this, they pursued a PLC in Business Studies at Abbey Vocational School from 2011 to 2012, focusing on Business and IT. Later, Michaela attended Maynooth University from 2012 to 2015, where they earned a Bachelor of Science (B.Sc.) degree in Biology and Chemistry.

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Intercom

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Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.


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