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Miles M.

Staff Engineer at Intercom

Miles M. has a diverse work experience in various software engineering roles. Miles started as an intern at Trinity College Dublin in 2011. In 2012, they worked as a software engineer intern at FieldAware. In the same year, they also began working as a freelance software engineer, specializing in Python and Node.js applications.

In 2014, Miles joined PageFair as a software engineer. Miles was one of the first full-time engineering hires and played a crucial role in reworking their client-side analytics codebase. Miles also contributed to hiring and expansion efforts, making substantial contributions to new projects and patent applications.

From 2016 to 2017, Miles worked at HubSpot as a software engineer. Miles'sresponsibilities included supporting agency partners through tooling and working on the HubSpot Learning Centre.

Since 2017, Miles has been working at Intercom. Miles started as a product engineer, contributing to Intercom's Foundations organization and focusing on message delivery and conversation tracking in the database. Miles then transitioned to a senior product engineer role, specializing in MySQL and Amazon Aurora. Currently, Miles holds the position of staff engineer, where they are responsible for maintaining data infrastructure and providing technical expertise and support to other teams at Intercom.

Overall, Miles M. has a strong background in software engineering, with experience in diverse roles and technologies.

Miles M. graduated from Trinity College Dublin in 2014 with a Bachelor of Arts degree in Computer Science. In October 2020, they obtained certification as a Certified Incident Responder from PagerDuty.

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