Oran O'Dowd

Senior Director Of Engineering at Intercom

Oran O'Dowd has a diverse work experience spanning over two decades. Oran is currently working at Intercom as the Senior Director of Engineering, a role they started in April 2022. Prior to this, they served as the Director of Engineering and Group Engineering Manager - Infrastructure at Intercom. In these roles, Oran showcased their leadership skills and expertise in managing engineering teams.

Before joining Intercom, Oran worked at EY as a Senior Manager in Financial Services IT Advisory from March 2016 to April 2017. Here, they utilized their industry knowledge to provide IT advisory services.

Oran also had a long association with General Electric (GE), where they held various roles. At GE Capital HQ, they served as the Global Program Leader, Infrastructure Operations from April 2012 to August 2015. Oran was responsible for managing and executing global executive-level IT programs. During their tenure, they led initiatives such as data center simplification and the rollout of a global service management platform.

At GE Capital, Oran held the position of Global IT Service Leader from January 2010 to March 2012. Oran managed service support and delivery teams for all GE Capital Global Banking HQ managed IT services. This included overseeing the shared web hosting COE, office site support, application support, active directory services, and the global shared network.

Oran started their career with General Electric - GE Capital in 2005 as part of the Information Management Leadership Program. Oran successfully completed various project assignments and gained expertise in IT application, business dynamics, finance, and project leadership.

Earlier in their career, Oran had internships at Dell Computers and AIB in New York, USA, where they worked as an Internet Sales Associate and Information Systems Analyst, respectively.

Overall, Oran O'Dowd's work experience demonstrates their strong leadership, technical expertise, and ability to drive large-scale IT initiatives.

Oran O'Dowd's education history begins with their secondary school education at Oatlands College in Mount Merrion. The specific dates and details about their field of study are not provided.

After completing secondary school, Oran went on to Technological University Dublin, where they obtained a Bachelor of Science degree in Information Systems Development. This degree was earned from 1999 to 2003.

Following their undergraduate studies, Oran pursued a Masters Degree in Management Science at UCD Smurfit Graduate School of Business. This degree was earned from 2003 to 2004.

In addition to their formal education, Oran has obtained several certifications. These include being a Certified Incident Responder from PagerDuty, an Accredited BluePrism Developer in Robotic Process Automation from Blue Prism Limited, and an AWS Certified Developer - Associate and an AWS Certified Solutions Architect - Associate from Amazon Web Services. Oran has also obtained certifications in COBIT v5, Cloud + from CompTIA, LEAN Six Sigma from GE, PMI PMP from the Ireland Chapter of PMI, and TOGAF v9 from The Open Group. However, specific information about the months and years they obtained these certifications is not provided.

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Timeline

  • Senior Director Of Engineering

    April, 2022 - present

  • Director Of Engineering

    October, 2020

  • Group Engineering Manager Infrastructure

    March, 2019

  • Engineering Manager Production Systems

    February, 2018

  • Technical Program Manager

    May, 2017

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