William Lane currently serves as the Manager of Customer Support at Intercom, where the focus is on modernizing Customer Service software through advanced messaging and automation. Prior to this role, William Lane held various positions at Google, including Technical Solutions Specialist Manager for Looker DCL and Regional Manager for the EMEA region in the Department of Customer Love. William Lane's experience with Looker also includes serving as Regional Manager and Manager within the same department, in addition to a role as Data Analyst. Earlier career stages included roles at IBM as a Software Engineer focused on WebSphere Commerce Support and a Junior Software Tester at Ammeon. William Lane earned a Bachelor's degree in Engineering (BEng) in Digital Media from Dublin City University.
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