Kirk C.

Senior Product Manager & User Research Strategist, Online Services at Internal Revenue Service

Kirk C. is a Senior Product Manager and User Research Strategist at the Internal Revenue Service, leading research and product strategy for digital services that support over 70 million taxpayers. With a strong focus on accessibility and inclusive design, Kirk has previously served as a Product Manager at the IRS and as a Senior User Experience Analyst at Johns Hopkins Medicine, where Kirk modernized HR platforms. In addition to extensive experience in UX research and design, Kirk is a Doctoral Researcher at the University of Maryland Baltimore County, focusing on technology usage among marginalized individuals. Kirk holds a PhD in Human-Centered Computing and has also worked as a Senior Human Factors Engineer at Northrop Grumman and as a Business Intelligence Analyst at Under Armour, enhancing user experience and decision-making through data-driven insights.

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Internal Revenue Service

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The Internal Revenue Service is the nation's tax collection agency and administers the Internal Revenue Code enacted by Congress. The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. In fiscal year 2017, the IRS collected $3.4 trillion and processed more than 245 million returns.


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