The International Customer Experience Institute aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. With a need clearly identified for an independent organisation to set global customer service standards ICXI has created The International Customer Experience Standard as a cornerstone against which to compare.

ICXI is leading the field in global best practice in customer service and service quality excellence. 

With an ever expanding Global Partnership Network and Product Portfolio, the ultimate goal is to set the global standards of customer service in a very diverse and always changing international platform.

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International Customer Experience Institute

International Customer Experience Institute's headquarters in Wolverhampton, United Kingdom

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Jenny Smith

John Hughes

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