International Customer Experience Institute
John Hughes is the MD & Founder of Customer Service Network, the UK's leading independent Service Excellence organisation. John is also a judge for the Customer Satisfaction Awards at the Institute of Customer Service. With vast experience in customer service and customer experience, John has a strong background in complaints management, customer feedback, employee engagement, and service improvement. Additionally, John has been actively involved in various customer service and service excellence awards as an assessor, lead judge, and UK partner. John holds an MBA in Business Administration from the University of Birmingham.
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International Customer Experience Institute
The International Customer Experience Institute aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. With a need clearly identified for an independent organisation to set global customer service standards ICXI has created The International Customer Experience Standard as a cornerstone against which to compare. ICXI is leading the field in global best practice in customer service and service quality excellence. With an ever expanding Global Partnership Network and Product Portfolio, the ultimate goal is to set the global standards of customer service in a very diverse and always changing international platform.