Paul Henney

Paul Henney is an experienced professional in customer experience and complaints handling, currently serving as a Customer Experience Advisor at ISC2 since January 2023. Prior to this, Paul held various roles at Lloyds Bank from November 2018 to December 2022 as a Manager for outcome testing, overseeing a team and reporting on customer outcomes related to complaint handling. Paul’s background includes significant experience at Lloyds Banking Group as a Risk Analyst and Outcome Tester, focusing on compliance with risk appetite and performance quality in complaints processes. Additional experience encompasses positions at RBS, Barclays Bank, Abbey, and the Financial Ombudsman Service, where Paul engaged in quality assurance, complaint resolution, and regulatory adherence across a range of banking issues. Education credentials include attendance at Coventry University and Merchant Taylors'.