Jehovanisi Serrano

Jehovanisi Serrano is a skilled IT professional with extensive experience in desktop engineering and user support across multiple organizations. Currently serving as a Desktop Engineer at IRU since May 2017, Jehovanisi provides 1st and 2nd level support, manages incidents and service requests, and contributes to infrastructure management. Previous roles include IT consulting at Constellation Brands Canada, service desk support at RBC, and end user support at Deutsche Bank. Jehovanisi has been involved in significant projects such as Windows 7 migrations and systems installations, with additional experience in help desk operations and project management. Educational qualifications include a CFC in Informatique from VAE, various IT certifications, and a Master's in International Management from Université du Havre.